Cancellation policy
Clann13 stacks and selected products are available as subscriptions. This policy explains how they work. By choosing "Subscribe" at checkout you agree to these terms.
How billing works
- Your first order is charged at checkout.
- After that, your subscription renews automatically on the schedule shown on the product page and at checkout (for stacks, every 4 weeks; for Methylene Blue drops, every 8 weeks), and you are charged the subscription price to the payment method you used, until you cancel.
- The price, renewal frequency and any discount are shown before you pay. Discount codes such as a first-order discount apply to the first order only unless stated otherwise.
- Each renewal ships free within the US for stacks.
Cancel anytime
There is no minimum commitment. You can cancel, skip a delivery, change your delivery date or update your payment method at any time from the subscription management link in your order confirmation email or from your account page. You can also contact us at info@clann13.com and we'll do it for you.
To avoid being charged for the next order, cancel before your next billing date. Cancelling stops all future charges; it does not refund orders already charged. If you contact us after a renewal is charged but before it ships, we will cancel and refund that order in full.
Reminders and changes
We will email you before a renewal if your price or the products in your subscription change. If we ever need to change your subscription price, we'll tell you in advance and you can cancel before the new price applies.
Failed payments
If a renewal payment fails, we'll email you and retry. If payment still can't be taken, the subscription may be paused or cancelled.
Out-of-stock items
If a product in your stack is temporarily unavailable, we'll contact you and either ship the rest with a matching price adjustment or delay the order, your choice.
C13 LLC · 304 S. Jones Blvd #6938, Las Vegas, NV 89107