Refund policy

We want every Clann13 order to arrive right. If something is wrong, contact us at info@clann13.com and we'll fix it.

Damaged, defective or wrong items

If a product arrives damaged, leaking, broken, past its date or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the product and packing slip. We will send a replacement or issue a full refund for that item, at no cost to you. You do not need to send the product back unless we ask you to.

Unopened products

Unopened, sealed products can be returned within 30 days of delivery. Contact us first and we'll send return instructions. Products sent back without contacting us first may not be accepted. Once we receive and check the return, we refund the product price to your original payment method. Original shipping charges and return shipping costs are not refunded unless the return is due to our error.

Opened products

For health and safety reasons we can't accept returns of opened supplements, except where the product is damaged or defective as described above.

Stacks

Stacks ship as five individual products. The rules above apply to each product in the box. A partial refund for a stack is calculated from that product's share of the stack price you paid.

Subscriptions

You can cancel a subscription at any time before your next billing date (see our Subscription Policy). If a renewal was charged and you contact us before that order ships, we will cancel and refund it in full. Once a renewal order has shipped, the return rules above apply.

Refund timing

Approved refunds go back to your original payment method. Most banks show the credit within 5–10 business days.

C13 LLC · 304 S. Jones Blvd #6938, Las Vegas, NV 89107